![]() ![]() You must send the goods back to us via a tracked delivery service. What delivery method do I need to use when returning an item? The email you registered your purchase with.When returning an item, you will need to include the following in a cover note (and email us your request too): What do I need to know before I return an item? Your order number can be found on the confirmation email we sent you after you completed your purchase. ![]() Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded. We can only do this if you follow our returns process. IMPORTANT: We need to be able to identify an item with your order. You include a cover note containing your order number, the email address you placed the order with and the products you are returning.If you want a refund/credit/exchange for a bundle, all items must be returned to us.īefore you return your item, please make sure that: Individual items from a bundle can't be returned, refunded or exchanged.If you return an item that doesn't adhere to our returns procedure or doesn't include a returns form, you may be liable for a £10 administration fee.Items returned within 14 days but not in their original and undamaged packaging will also incur a -15% charge per package.You may be requested to return the item in its original, undamaged packaging before we process your request. If you’re unhappy in any way with your purchase, you can return it for a refund, replacement or credit. Our 14 day, no-quibble returns or replacements policyīecause we want you to be totally satisfied with your purchase. ![]()
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